Information Technology

Posted on: June 2, 2017

New cases against tech support scammers are being brought forward by the Federal Trade Commission

How to spot tech support scam

New cases against tech support scammers are being brought forward by the Federal Trade Commission (FTC). The federal government agency is issuing warnings to consumers about an increase in these scams.

These imposters try to:

  • Convince people there are serious problems with their computers, and sometimes get remote access to their computers to run fake “diagnostic tests.” 
  • Persuade people that ordinary things on their computers are real problems, and;
  • Ask you to pay hundreds of dollars for unnecessary software or services to “fix” problems that don’t exist.

If you get a pop-up, call, spam email or any other urgent message about a virus on your computer, stop. Don’t download anything, don’t call the number on the pop-up and don’t give anyone control of your computer.

Some scammers call and claim to be computer techs associated with well-known companies like Microsoft or Apple. Other scammers send pop-up messages that warn about computer problems. They say they’ve detected viruses or other malware on your computer. They claim to be “tech support” and will ask you to give them remote access to your computer. Eventually, they’ll diagnose a non-existent problem and ask you to pay for unnecessary – or even harmful – services.

If you get an unexpected pop-up, call, spam email or other urgent message about problems with your computer, stop. Don’t click on any links, don’t give control of your computer and don’t send any money.

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